Refund policy

 

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods;

To exercise your right of withdrawal, you must contact us at

flowStick Visions
Owner: Thomas Tockner MA
Westbahngasse 20
8054 Graz
Austria
Phone: +43 (0) 664 9165259
E-mail: office@flowstick.at

through a clear declaration (e-mail) of your decision to revoke this contract. You can use the model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day you notify us of the cancellation of this contract to us to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for checking the goods' condition, properties, and functionality.

Exclusion from the right of withdrawal
The right of withdrawal exists in principle but is not applicable due to § 18 para. 1 no. 5 FAGG in the case of:
Sealed goods that are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed.
Please note that for this reason the return of unsealed flowSticks (including opened, missing plastic cover) is excluded.

According to § 18 FAGG, there is no right of withdrawal for goods that have been manufactured according to customer specifications. This applies to the entire series of Leitner4all trumpet stands.

End of cancellation policy